Refund Policy

Returns

According to Decree-Law No. 24/2014 of February 14, all items purchased on www.gbstraps.com have a maximum period of 14 days after receiving the order to exchange or return your product. In order for IgniteWear. to accept the exchange or return request, the product must be in perfect condition and show no signs of use or misuse. The fact that it is in its original condition means that the packaging, labels and the entire product must be intact.

To make an exchange or return, contact IgniteWear Customer Service via telephone, e-mail or registered letter expressing the wish to exchange or return the item(s) previously purchased, accompanied by the original purchase invoice .

Exchanges or returns sent via CTT without the sender's identification will not be considered, and the customer will be responsible for contacting the Customer Support Service in advance before making any shipment.

In case of return "You must bear the direct costs of returning the goods."

In orders for items that are personalized, IgniteWear. reserves the right not to accept the exchange or return of the item(s) in accordance with article 17 of Decree-Law no. 24/2014, of 14 of February.

According to article 12 of Decree-Law No. 24/2014 of February 14, IgniteWear. is obliged to refund, within a maximum period of 14 days, the amounts paid by the consumer for all amounts received, except for shipping costs.

If for any reason, IgniteWear. feels the need to update the privacy policy, the consumer will be the first to be informed at least 30 days in advance.

For any further clarification, please do not hesitate to contact IgniteWear.